Shipping, Delivery & Returns

How Quickly Will I Receive An Item I Have Purchased?

Products are delivered between 3-5 days, some products may need longer shipping times, check the product info before purchasing. To ensure prompt delivery and service, all our products are delivered by a reliable courier company and require a signature. You will be provided with a courier name and tracking number to track your order.

Detailed description of goods and/or services

PNG Trading is a business in the Hygiene Supply industry that provides products needed for the food and beverage, retail, hospitality and catering, farming, pack houses, transport, processing, fishing, construction and general Industry.

Export restriction

The offering on this website is available to South African clients only.

Collecting your order from our Premises.

You will need to arrange your own courier or transporter to collect the package from our premises. We will notify you when the order is ready for collection.

Undeliverable Packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for reshipment.

Order Processing

Order processing will not begin until we receive a confirmed order and full payment reflects in our bank account.

Defective Items May Only Be Returned For Refund Or Replacement Subject To The Following Restrictions:

All products must be returned in original condition including packaging, documentation, manuals and accessories.
All non-product related fees (shipping, transaction and insurance) are not refundable.

Customer Privacy policy

See Privacy Policy

Defective Products

Defective products can be returned within 7 days from the delivery date by contacting accounts@pngtrading.co.za

A “Defective Product is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. The product must be defective in itself (due to manufacture or design fault) and not damaged due to inappropriate use.

When returning a product within the standard return period, a customer must provide full reasons for alleging that the product is defective, including stating how the product was utilized during the period that it was in the customer’s possession.

Returning a product will be for the customer's bill.